FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

you can collect your items directly from our store, otherwise you can get free shipping with minimal purchase SGD800.

Do You Ship Internationally?

For internationally shipping please kindly contact us through email or whatsapp for inquiry. we are ready to serve you further.

How Long Will It Take To Get My Package?

for ready stock item, you can get the item immediately as appointed, but for pre-order items, you will need to wait until the items are produced, time estimation will be informed before transaction.

Do you have a showroom?

Yes, we do have a showroom. Our showroom is located at 12 Tannery Lane #01-01 SANTAT BUILDING Singapore S347775. Opening hours: Monday-Sunday: 11.30AM-18.30PM

Do you allow purchase in showroom?

We do not allow cash and carry purchases at our showroom. However, you can order online. Our sales representatives will be more than happy to guide you in your purchasing process.

Do you allow self-collection at your showroom?

Yes next day self-collection is available after order confirmation. Please indicate during checkout. Contact us to make arrangement before coming to our showroom.

Do you allow customisation?

Yes, we do allow for customisation with a minimum order quantity. You can send us the designs of your desired furniture and we will advise on the feasibility and time frame for you to receive the customised furniture. We will also inform you on the expected processing time.

Shipping

What are your shipping methods?

We offer standard shipping and expedited shipping options. We can ship island-wide, door-to-door within Singapore, excluding Jurong Island and Pulau Ubin. We do not offer international shipping currently.

How much is the shipping cost?

Shipping costs are calculated at checkout based on the weight and dimensions of your order. We offer free standard shipping on orders over SGD800.

How long will it take for items to be shipped?

On normal working days, items that are in stock will be shipped to you within 3 working days. For preorder items, the lead time is 8-12 weeks. Our representative will contact you as soon as the items are ready for delivery. During peak seasons/ public holidays, there may be delay to your shipment.

Can I get some items first?

To save on the shipping costs, we will consolidate your items in our shipment. Should you need for certain items to be shipped urgently, you can drop us and email at general@timberry.com.sg. However, please note that shipping charges will be charged should the total amount of items for a shipment is less than SGD300

Will there be staircase charges?

Should you require us to transport furniture through staircase, we will charge an additional fee. Please indicate that when you check out or when placing order.

What if during shipping, it is discovered that bulky furniture is unable to be placed inside the lift?

Unfortunately, you will have to pay the additional charge to our transport company during the delivery. They will advise you on the additional charge. Since using lift is not feasible, the transport company may have to deliver the items through staircases.

What are your shipping methods?

We offer standard shipping and expedited shipping options. We can ship island-wide, door-to-door within Singapore, excluding Jurong Island and Pulau Ubin. We do not offer international shipping currently.

Return Policy

What is the return policy?

We hope that you are satisfied with your purchase with us! However, due to certain reasons, you would want to return your purchased items to us, your return needs to meet the following criteria for us to process:

  1. Return is within 30 days from the date of purchase.
  2. Returned items must be in original condition (no stains, scratches, dents, etc.). Please send us the photos of the items prior to return to our email address.
  3. Items to be returned are not sale/discounted items except for the FIRST ORDER discount.
  4. Made to order/Customised items are NOT eligible for return.
  5. Return is not due to change of mind

Should you want to proceed with the return, please email us at general@timberry.com.sg and provide us the following information:

Invoice No:

Name of items to be returned:

Quantity of returned items:

Photos/Images of items:

How long will it take for refunds to be processed?

We will send you a notification via email once return is processed with regards to day and timing of pick up. You will receive the sum less 15% of restocking fee to cover the transport cost for the return. The refunds will be reflected in your bank statements typically within 3-5 working days.

Will you be charged for returns’ shipping charges?

Yes as mentioned, You will receive the sum less 15% of restocking fee to cover the transport cost for the return for items eligible for returns

Payment Method

What are the payment methods available?

Credit/Debit Cards: We accept major credit/debit cards such as Visa, Mastercard, American Express, and Stripe. You may also elect to use PayPal as a payment method.

Real-time Payment: We accept PayNow/PayLah as modes of payment. Please refer to the details as follows.

PayNow/PayLah to: UEN No: 202302092H (Timberry Pte Ltd)

Payment Reference: Please quote your order number

Payment reminders will be sent at 12-hour intervals. If payment is not received within 24 hours, please note your order will be automatically cancelled.

Atome: We accept ATOME instalment-based payments. Please download the ATOME app to process your payment.

Disposal

Do you offer disposal services?

Yes, we do offer disposal services. We appreciate if you can inform us in advance should you need disposal services during order placement. The advance notice will help prepare our transport team.

Bulk Order

Do you offer discounts on bulk order?

Should you be interested in bulk orders for your projects such as hotel, cafe, restaurants, office, etc., you can drop queries to general@timberry.com.sg. Timberry has an extensive network of suppliers and artisans in Indonesia. We will try our best to fulfil your requirements.

Reward Program

What is your reward program?

Currently, we do not have a point-based system. However, for every order that we receive, we will donate a portion to Garden City Fund. Please refer to https://www.conservation.org/singapore for further information. Garden City Fund (GCF), registered charity and IPC in the Republic of Singapore, aims to promote green spaces in Singapore and supports biodiversity.